Refund policy

Refund Policy

We want you and your pet to be happy with your Nestled order. If something isn't right, here's how we can help.

Returns
You may request a return within 14 days of receiving your order. Items must be unused, in original packaging, and in the same condition you received them.

To start a return, contact us at NestledStoreContact@protonmail.com with your order number and reason for return.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items
For hygiene reasons, certain items (e.g. opened pet bedding, used toys) may not be eligible for return unless faulty.

Questions?
Reach out to us at NestledStoreContact@protonmail.com — we're happy to help sort things out.